ACM Community Management

ACM provides a combination of integrity, industry experience and service excellence that is unmatched in the community management industry. ACM is committed to treating each home owner with the highest respect while balancing their rights with the rules, regulations and the Association's governing documents. ACM Community Management has been serving the Chicago area since 1986. Today, with offices in Roselle and Downers Grove, clients across the region rely on us for state-of-the-art property management services.

Effective Electronic Capabilities
Each community has their own website designed to make their associations more efficient and communicative.

Customer Care
Our customer care staff is ready to answer your questions by phone from 7am-7pm Monday through Friday. Each customer care member is knowledgeable about every property we manage. They receive continuous training on not only general property management topics, but also education on areas of concern specific to the individual properties we manage. Not all communities are the same, and our customer care members have opportunities to visit properties and see first-hand what they are like.

Experienced, Service-Oriented Property Managers
Our community managers are some of the most experienced in the industry. Their regular communication with Boards is part of what makes ACM unique. Reports that include digital photographs to keep your board up to date on the condition of the grounds and rule infractions as well as detailed annual management plans keep everyone on the same track. There are a lot of tasks property managers tackle, and we feel proper communication throughout the year enhances the working relationship between Manager and Board.

Comprehensive Maintenance
ACM's Head of Building Services provides two complementary site visits each year to complete a comprehensive review of the property. ACM Maintenance is also available to assist property managers in the contract bidding process, develop long term preventive maintenance plans, and oversee capital improvement projects.

Detailed Accounting Services
Our accounting personnel handle all routine bookkeeping needs of communities, as well as aggressively follow Board-approved collections policies. Don't have one in place? Our accounting department will gladly work on creating one for your community. Each Board receives a monthly financial report, and our CFO is always on-hand to answer questions and guide Boards on reserve funds and investments.