Red Rock Management

Why Choose Red Rock?

• Flat-Rate Management (no additional fees)
• No Contract Required
• Online Account Portal with Board Login
• Industry Thought Leaders
• Award Winning Customer Service
• Transparent Financial Reporting

Services

Rock Solid Partnership
Red Rock is a member of BB&T Association Service. Enjoy the service and security that comes from one of the nations leading financial institutions. With Red Rock, HOA payments and community finances are handled by licensed bankers to ensure the highest accuracy. Our associations also enjoy the most payment options available which include e-checks, credit card payments, auto drafts, and more. Homeowners can also pay their dues at any BB&T branch location in the nation!

Finances
When it comes to finances, we have a proven track record of success. We have made collection of dues our strongest emphasis since it is vital to the association. Our dedicated accounting staff ensures that your association collects the money it deserves and will work with owners to bring their account current.

Through top-of-mind communication, we make every effort to keep homeowners current. If necessary we will pursue collection efforts through a series of notices, payment plans, lien filing, and legal action.

We also provide our board members with easy to read financial reports to track the progress of your community.

Management Team
We have perfected an entirely different management style. While most companies are disconnected by departments, we practice "Principal Management". With this method, your management team is more active in the workings of your community. As a result they are more knowledgable and familiar with your association.

You're always in control of your community. Our trained Community Managers possess the experience and expertise to assist in any situation. However, we understand that association management is not "one-size-fits-all" and tailor our services to meet your needs and management styles.

Powerful Software
We are leading the way with our innovative management platform. Our HTML5 cloud-based software allows our management team to work on any device, in the office and in the field. We also provide home owners with online access to their account ledgers, online payment options, and the ability to open and monitor maintenance requests.

Because of our relationship with BB&T, our system operates in real time allowing for up-to-date information. We also offer this same reporting capabilities to Board members. From community financials to detailed owner notes, you will have more information to make the best decisions for your community.

Legal
We have a variety of partnerships with law firms throughout North and South Carolina to meet your HOA's needs. Our partner law offices have access to our account system which enables streamlined collection efforts (such as lien filing and foreclosures). and allows for seamless information sharing.

In addition to assisting with legal matters, many of our partner law firms offer seminars and learning sessions for Board members.

24/7 Support
Our customer support team is available 24 hours a day, 7 days a week. Maintenance issues happen at anytime, which is why we are available around the clock.

We also provide live updates to maintenance requests and work orders. In addition, Board members have access to all reports so that they can keep their finger on the pulse of the community.